Q&A – ATOF

FAQ

Can I cancel the order? Can I cancel the order?

We are not accepting the order canceling. please understand.

What should I do if I receive an item that is different from what I ordered or a defective item? What should I do if I receive an item that is different from what I ordered or a defective item?

Please contact us at CONTACT or atofinfo@gmail.com.

Can I return it if I want to? Can I return it if I want to?

We do not accept returns for customer reasons. If the product is defective, please contact us at CONTACT or atofinfo@gmail.com.

Can I exchange sizes/colors? Can I exchange sizes/colors?

No changes or exchanges will be made after the order has been placed.

Which shipping company do you use? Which shipping company do you use?

We deliver by Sagawa Express. Please note that we cannot accept any delivery schedule requests.

Product Repair Requests Product Repair Requests

Please contact us at CONTACT or info@atoftokyo.com.We will propose a solution after checking the condition of the product. Please note that we may not be able to accept repairs depending on the condition of the product or the item.

Payment Methods Payment Methods

We accept the following payment methods Credit card (VISA, Mastercard, American Express), Shop pay, Apple Pay, Gogle Pay, PayPal）